Call us at +1 (888) 694-7827 Most calls during business hours are answered immediately. If yours is one of the few that is not, please leave us a voicemail. Technical Assistance Center (TAC) support hours in the Americas are 6 AM to 5 PM Pacific time weekdays. Extended hours support is available by prearrangement; contact the TAC for details.
Our remote support is a web-based service that enables our support staff to resolve your technical issues using screen sharing, mouse and keyboard control and other tools. After you login, using your name and 9-digit key code, a live remote support session begins.
Our remote service is secure, using fully encrypted end-to-end, Secure Socket Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption combined with RSA public/private key encryption.
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